Your comments and suggestions are important to us, please put any suggestions in writing and mark for the attention of the practice manager and then email your suggestion to marskesurgery.A81048@nhs.net

If you have a query regarding a medical matter, please telephone reception to make an appointment to see the appropriate person.

We operate a practice complaints procedure as part of the NHS system for dealing with complaints.  Our system meets national criteria.

If you have a complaint or a problem with the way the practice is run, please ask the receptionist for a complaints form or complete one online below, this will then be passed on to the Practice Manager/Office Manager who will contact you to discuss further.

All complaints are acknowledged within 3 working days and are properly investigated.

We aim to give you the highest possible service and try to deal swiftly with any problems that may arise.

You may also seek advice/guidance from our local ICB. For any queries relating to the ICB for Tees Valley, please email nencicb-tv.enquiries@nhs.net or view the North East and North Cumbria ICB website.

You can also communicate directly with NHS England, PO Box 16738, Reddich B97 9PT, telephone 0300 311 22 33.