The pandemic is not over
You may have noticed some changes to the way your GP practice operates.
These changes have been made to ensure the NHS can see everyone, safely.
For primary care staff, the pandemic is not over.
Our health services are under enormous pressure, but we are open and here to see you safely.
Please continue to show respect to all healthcare staff and settings.
Since the pandemic, GP services have evolved.
There are now a variety of ways you can access help from your local practice, including telephone appointments, video consultations, E-consult as well as face-to-face appointments and home visits.
As we approach winter, health services remain under enormous pressure.
Check out our handy poster for just some of the ways we are working differently, to keep seeing our community safely.
Your NHS is here to see you, safely.
Thank you for your patience.
Permanent Closure of the Saltburn branch
The engagement process with patients closed on 15th August. Feedback received has been added to the application to NHS Tees Valley Clinical Commissioning Group (CCG) to request the permanent closure of the Saltburn branch.
Further updates will be posted in due course
IMPORTANT INFORMATION RE BLOOD TESTS
Please note that due to a national shortage of blood bottles we have been told to cancel all routine blood appointments apart from immediately necessary/urgent requests.
This is beyond our control and we apologise for any inconvenience caused.
NHS Patients, staff and visitors must continue to wear face coverings in healthcare settings
Public Health England have just released up to date guidance regarding the wearing of face coverings and social distancing which the practice will be continuing to observe.
Unless you are medically exempt you will not be permitted inside the practice without a face covering.
You will no doubt be aware that face masks will not be mandated from 19th July 2021.
At Zetland Medical Practice we will continue to wear PPE including masks and ask that everyone attending the practice continues to wear a mask or face covering. This is to protect you, ourselves and patients who are clinically vulnerable or unable to be vaccinated.
If you choose not to wear a mask, please make this known when you attend for appointment as we may have to make alternative arrangements in order to protect patients and staff. This may include waiting outside.
Figures are showing a dramatic increase in positive COVID cases, especially in the younger age groups.
Thank you for your ongoing support - by taking these precautions we are able to remain open to provide healthcare to our patients
without risk of infection.
CHANGES TO PRACTICE OPERATIONS FROM 5TH JULY 2021
THE PRACTICE DOORS WILL OPEN ON 05/07/2021
THERE WILL STILL BE A LIMIT OF 6 PEOPLE IN THE WAITING ROOM AND MASKS SHOULD BE WORN UNTIL WE ARE ADVISED THEY ARE NO LONGER NEEDED.
PLEASE DO NOT COME INTO THE PRACTICE IF YOU HAVE HAD CONTACT WITH ANYONE WITH COVID OR IF YOU ARE DISPLAYING SYMPTOMS.
PLEASE CONTINUE TO USE ONLINE SERVICES FOR PRESCRIPTION REQUESTS AND E-CONSULTATIONS VIA THE WEBSITE.
APPOINTMENTS CAN BE BOOKED BETWEEN 8.30AM AND 12 NOON.
FOR RESULTS, HOUSEBOUND PRESCRIPTIONS AND GENERAL ENQUIRES PLEASE RING BETWEEN 2PM AND 4PM
URGENT REQUESTS FOR APPOINTMENTS WILL BE DEALT WITH UP UNTILL 2PM WHERE APPROPRIATE.
Change to prescription ordering
From 01/06/2021 the current prescription line will no longer be in operation. If you are housebound and require a prescription you can phone the main number between 2pm and 4pm Monday - Friday.
We would encourage everyone to sign up for the NHS APP or register for online services which can be used to order repeat medication and book appointments.
Dr Johnson leaving the practice
A message from Dr Johnson
I joined the practice in June 2006, and it is exactly 15 years on that I have decided, with much regret that it is time for me to leave.
Over the years I have really enjoyed and valued working with the staff and patients of Zetland Medical Practice. As a Partnership we have been passionate about delivering high quality care to our patients and working in partnership with them to improve and maintain good health. We have also sought to develop the practice and the team to ensure that with the many changes in Primary Care that it will continue to be sustainable in the long term. We have embraced new ways of working and joined our new Redcar Coastal Primary Care Network.
I would like to thank the many patients that I have known over the years for embracing these changes with us and working with me and our staff to look after their health. I will really miss seeing you all and I would like to wish you all the best for the future.
LETTERS FROM NHS ENGLAND RE COVID VACCINATION
If you receive an invitation for a Covid vaccination for a NHS Hub please follow the instructions on the letter - do not contact the practice as we have no involvement in this.
If you do not wish to accept this invitation you will remain on our list and will be contacted in due course.
Please note that if you receive any invitations that ask you to pay a fee this is a scam as the Covid vaccination is currently free of charge
Face Mask Exemption Guidance
15th July 2020
Re: Guidance note for patients requesting exemption letters
We are aware that some patients might be understandably anxious about the Government’s recent announcements around the use of face masks in various public settings.
GPs are unfortunately not in a position to provide individual risk assessments or letters for patients who feel that they should be exempt from wearing a face mask.
Cleveland Local Medical Committee has therefore prepared this guidance note as the statutory body that advises and supports all GPs and practice teams across Tees.
The government guidance on exemptions suggests there is no requirement for evidence for exemption therefore it is sufficient for an individual to self-declare this.
Some people don’t have to wear a face covering including for health, age or equality reasons. The responsibility for issuing customer exemptions lies with the transport or retail provider, not your GP. Similarly, practices are under no obligation to provide letters of support for anyone who does not fall under the list of exemptions but considers them to have another reason to be exempted.
Government advice on the use of face coverings can be found here:
Some transport or retail staff may not need to wear a face covering if it is not required for their job. This would be assessed by the employer, not the GP.
We hope that this guidance provides some reassurance for you on this issue.
Dr J A Birch & Dr R McMahon
Cleveland Local Medical Committee
ONLINE SERVICE REGISTRATION
You are now able to register for online services where you can re-order your prescriptions and book any available online appointments
From Monday 15th June all patients entering the practice will need to wear a face covering.
Please ensure that you have this in place before entering the surgery and ensure that it stays in place until you leave the building
INCORRECT ASTHMA/COPD ADVICE CIRCULATING ON SOCIAL MEDIA
We have been made aware of some inaccurate information circulating (especially on social media) regarding special 'rescue packs' of antibiotics and oral steroids for patients with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (or even for those who don't have these conditions)
Oral steroid are powerful medicines and any decision to use them would need careful evaluation by a prescriber, usually a doctor, nurse practitioner or a respiratory specialist nurse.
There is no guidance in place that recommends a rescue pack being prescribed.
You should continue to manage your condition in the usual way - information may be found in the links below
SALTBURN BRANCH SURGERY TEMPORARILY CLOSED
We are sorry for the inconvenience but until further notice Saltburn surgery will be closed. The phone line is diverted to the Marske practice for advice and urgent appointments. The repeat prescription box is being emptied on a daily basis and prescriptions will still be processed within 3 working days. Please specify on repeat prescription slips which pharmacy you wish to collect your medication from as we will be sending all of these electronically where possible.
Great North Care Record
The Great North Care Record is a way of sharing patient information with health and care staff. It covers the 3.6 million people living in the North East and North Cumbria.
It means information recorded about your health such is illnesses, hospital admissions and treatments can be accessed by different people who are involved in your care. Previously, different hospitals, GPs and other health workers record separate pieces of information about you, which wasn't easily shared.
By sharing this information with the Great North Care Record, health and care workers can access the most current details about you 24/7. This can help them make choices about your care, as they know more about you.
Please access the link below for more detailed information - https://www.greatnorthcarerecord.org.uk/
REGIONAL SELF CARE
in accordance with CCG guidelines the practice has been asked not to prescribe medication for hayfever, allergies, aches and pains, holiday medication and season ailments. Please see the self help link for advice: http://www.mymedicinesmyhealth.org.uk
If you suffer from repeated episodes of depression, are stressed in the role of caring for (or parenting) or a suffering from a mental health problem, taster sessions of mindfulness awareness are courses are available via the link below. There is no need to see a GP as the courses are self-referrable.https://www.tewv.nhs.uk/services/mindfulness