Welcome to the Practice
IMPORTANT PATIENT NOTICE
We are pleased to advise that we have a new G.P partner starting with us on the 8th February. Dr R Mudduwa completed his GP registrar training at our practice and many patients will have previously met him during his time here.
With effect from 28th September 2015 the running of school nursing services will be taken over by Redcar & Cleveland Borough Council.
Patients should see no change in the service but it does mean the practice will share information with the council in order to provide the school nursing team with the details they require to provide appropriate care.
If you have any concerns regarding this change please ask to speak to the practice manager
In accordance with new nhs guidelines all patients will be assigned a named GP to oversee their medical care in conjunction with the rest of our healthcare team.
- The surgery has GP’s who work part time and for non-urgent problems we will endeavour that patients can see their preferred GP who may be different to the assigned GP.
- For urgent / emergency appointments then the on call GP will address your health needs
Vision on line Services:
Ordering of repeat medications
Booking and cancelling appointments
Records summary – allergies, adverse reactions and medications
- An individual personal request must be made in order to access the records summary. Please contact reception for further information and an access form.
Patient Participation Group Report 2015
You may have been asked recently to participate in the annual report as a means to obtain feedback as we take time to analyse how our patients feel about the service provided. This exercise commenced during January and forms of questionnaire have been handed out from our Marske and Saltburn surgeries. We take this opportunity to thank everyone who participated especially as this year’s questionnaire was in more depth than previously and would have taken more time to complete. The response rate was 69%
As in previous years we have used GPAQ (the general practice assessment questionnaire) which surveys how patients perceive their doctors practice. The survey covers aspects of quality which is best assessed by asking patients to provide their views and furthermore this type of feedback is known to be highly valued by patients. PLEASE GO TO DOWNLOADS FOR FULL DETAILS.
Electronic Transfer of Prescriptions Service
From 5th March 2015 the practice introduced electronic transfer of prescriptons. If you wish to use this service you must have a nominated Pharmacy. You can do this by visiting your pharmacy of choice and letting them know, or at the surgery. If you have already registered then from 5th March 2015 your prescription, if suitable for the service, will go electronically directly to your nominated Pharmacy.
A modern information system has been developed, which will make increased use of information from medical records with the intention of improving health services. The system is being delivered by the Health and Social Care Information Centre (HSCIC) and NHS England on behalf of the NHS.
It is important that the NHS can use this information to get a complete picture of what is happening across health and social care and to plan services according to what works best. The new system will provide joined-up information about the care received from all of the different parts of the health service, including hospitals and GP practices.
Do I have a Choice? Yes – you have a right to prevent confidential information about you from being shared or used for any purpose other than providing your care, except in special circumstances. If you do not want information that identifies you to be shared outside your GP practice, ask your practice to make a note of this in your medical record.
Further information can be found by visitingwww.nhs.uk/caredata
NHS – 111 Service
What to do when the GP practice is closed:
– If you need medical help fast but it’s not an emergency call 111
– If it’s a life-threatening emergency call 999
NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.
– Calls to 111 are FREE from landlines and mobiles
– NHS 111 is available 24/7, every day of the year
When to call 111
You should call 111 when:
- you think you need to go to A&E or to another NHS urgent care service
- your GP surgery is closed and you need healthcare advice
- you don’t know who to call for medical help.
When to call 999
Call 999 for life threatening emergencies such as:
- Major accident or trauma
Saturday / Sunday – All day
More information can be obtained from the Practice Manager
GP Average Pay
The average pay for GPs working in Zetland Medical Practice in the last financial year was £50,796 before tax and national insurance. This is for four full time GPs and one part time GP.
Statement of Intent
Detailed Coded Records- the practice intends to meet the contractual requirements by the 31st March 2016
Monday to Friday:
08.00 to 18.00 Emergencies only before 08.30
One evening a week doctor appointments
The South Tees Access and Response (STAR) scheme has been set up by GPs to improve access to their services outside the current core hours for patients needing urgent care or advice.
The STAR pilot extends evening and weekend opening times for patients from 6.30pm to 9.30pm Monday to Friday and 8am to 8pm on weekends and bank holidays to ensure patients get the right care, first time through a single point of access.
It is open to all patients registered to GP practices across Redcar, East Cleveland and Middlesbrough. You simply need to call NHS 111 to access the service at Bentley Medical Practice in Redcar Primary Care Hospital or Linthorpe Surgery.
SMOKING CESSATION SERVICE
We now run a smoking cessation service at the practice. Please contact the surgery to make an appointment
NEW PATIENT REGISTRATIONS
Please call into the surgery and ask for a new patient registration pack. This will need completing and returning to the surgery.
We offer large size print practice leaflets and forms for patients with a visual impairment. If you have any communication needs please let the surgery know and will we note it on your records.
Please note it is the patient’s responsibility to contact the surgery for test results.
Results are accessible after 10.30am. These are usually available after 7 working days, X rays/scans etc may take up to 14 working days.
Please advise the surgery when changing telephone numbers, addresses or any other personal details. Thank you