Welcome to the Practice

IMPORTANT PATIENT NOTICE

We are pleased to advise that we have a new G.P partner, Dr Alex Jones  starting with us on the 15th August.  Dr Saha has reduced his hours at the practice and will be available for pre-booked appointments the late evening surgery and will be on call duty one day a week

FLU VACCINATIONS – BOOK YOURS NOW!!

Flu vaccinations are still available.  Please  contact the surgery to make an appointment.  All over 65’s  are eligible for a free vaccination.  Patients on chronic disease registers between the ages of 2 and 64, pregnant women, those with a compromised immune system and registered carers are also eligible for a free vaccination at the practice.

CHILDRENS FLU NASAL SPRAYS – BOOK NOW!

All children aged 2, 3 and 4 are eligible for a free flu immunisation which is  available in the practice. This is given in nasal spray  form rather than an injection. Please contact the surgery to make an appointment.

With effect from 28th September 2015 the running of  school nursing services will be taken over by Redcar & Cleveland Borough Council.

Patients should see no change in the service but it does mean the practice will share information with the council in order to provide the school nursing team with the details they require to provide appropriate care.

If you have any concerns regarding this change please ask to speak to the practice manager

NAMED GP

In accordance with new nhs guidelines all patients will be assigned a named GP to oversee their medical care in conjunction with the rest of our healthcare team.

  • The surgery has GP’s who work part time and for non-urgent problems we will endeavour that patients can see their preferred GP who may be different to the assigned GP.
  • For urgent / emergency appointments then the on call GP will address your health needs

Vision on line Services:

Now available:

  • Ordering of repeat medications
  • Booking and cancelling appointments
  • Records summary – allergies, adverse reactions and medications
  • An individual personal request must be made in order to access the records summary. Please contact reception for further information and an access form.

Patient Participation Group Report 2015

You may have been asked recently to participate in the annual report as a means to obtain feedback as we take time to analyse how our patients feel about the service provided.  This exercise commenced during January and forms of questionnaire have been handed out from our Marske and Saltburn surgeries.  We take this opportunity to thank everyone who participated especially as this year’s questionnaire was in more depth than previously and would have taken more time to complete.  The response rate was 69%

As in previous years we have used GPAQ (the general practice assessment questionnaire) which surveys how patients perceive their doctors practice.  The survey covers aspects of quality which is best assessed by asking patients to provide their views and furthermore this type of feedback is known to be highly valued by patients.   PLEASE GO TO DOWNLOADS FOR FULL DETAILS.

Electronic Transfer of Prescriptions Service

From 5th March 2015 the practice introduced electronic transfer of prescriptons.    If you wish to use this service you must have a nominated Pharmacy.  You can do this by visiting your pharmacy of choice and letting them know, or at the surgery.  If you have already registered then from 5th March 2015 your prescription, if suitable for the service, will go electronically directly to your nominated Pharmacy.

CARE DATA:

A modern information system has been developed, which will make increased use of information from medical records with the intention of improving health services. The system is being delivered by the Health and Social Care Information Centre (HSCIC) and NHS England on behalf of the NHS.

It is important that the NHS can use this information to get a complete picture of what is happening across health and social care and to plan services according to what works best. The new system will provide joined-up information about the care received from all of the different parts of the health service, including hospitals and GP practices.

Do I have a Choice?    Yes – you have a right to prevent confidential information about you from being shared or used for any purpose other than providing your care, except in special circumstances.    If you do not want information that identifies you to be shared outside your GP practice, ask your practice to make a note of this in your medical record.

Further information can be found by visitingwww.nhs.uk/caredata

nhs-111

NHS – 111 Service

What to do when the GP practice is closed:

–   If you need medical help fast but it’s not an emergency call 111

–   If it’s a life-threatening emergency call 999

NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.

– Calls to 111 are FREE from landlines and mobiles

– NHS 111 is available 24/7, every day of the year

When to call 111

You should call 111 when:

  • you think you need to go to A&E or to another NHS urgent care service
  • your GP surgery is closed and you need healthcare advice
  • you don’t know who to call for medical help.

When to call 999

Call 999 for life threatening emergencies such as:

  • Major accident or trauma

Saturday / Sunday – All day

More information can be obtained from the Practice Manager

GP Average Pay

The average pay for GPs working in Zetland Medical Practice in the last financial year was £50,796 before tax and national insurance.  This is for four full time GPs and one part time GP.

Statement of Intent

The practice will comply with the Accessible Information Standard required by July 31st 2016