Welcome to the Practice


 On 12th October the practice will go live with a new computer system.  We appreciate your patience in the run up to this date and in the days after, while the staff get used it this.  This will not affect your care in any way. 

From 28th September on-line services will be unavailable during the transition to the new system. All current on-line service users will be forwarded login details for the new system in due course after the live date of 12th October.   Please do not ring the surgery for repeat prescription requests. Requests to be handed into the surgery.

We are also in the process of updating our telephony system to enable easier access to the surgery.


The Flu vaccine is given free of charge to the following groups of patients to protect them from seasonal Flu:
• People aged 65 years and over
• People with a chronic long-term condition such as Diabetes, Asthma, COPD or Heart Disease.
• People with a serious medical condition
• People living in a residential or nursing home
• Main carers for an elderly or disabled person ,whose welfare would be put at risk if the carer became unwell
• Pregnant Women
• People with a BMI of over 40

Children’s flu (spray) for 2 and 3 child olds and children at risk (eg diabetes, heart disease or asthma)



Wednesday 11th October 8.30am – 12.30 booked appts only


Saturday 14th October 8.30am-2.30pm – no appt necessary

 Saturday 21st October 8.30am-2.30pm – booked appts only
Further appts will be available throughout half term and Nov

If you are eligible for a Flu vaccine please ensure you attend the Surgery to have yours. If you are Housebound or live in a Care Home one of the Nurses’ will visit you at home to give you your Flu vaccine

PNEUMONIA VACCINE – those patients eligible  – aged 65 and over, 2-64 with a chronic disease will also have the opportunity to have this at the same time as the flu vaccine

SHINGLES VACCINE – Shingles vaccine will also be offered to eligible patients




We are currently registering new NHS patients

Please call into reception to collect a registration pack


TEENAGERS BORN BETWEEN 01/09/1998 AND 31/08/1999 are now eligible for a Men ACWY vaccination. This vaccination is free and may save your life.

Please contact the surgery on 01642 477133 to arrange your vaccination against this serious disease.  For more information on this please click on this link





GP centres

Graded as Good during a recent CQC inspection in October 2016.  Full report available on the  CQC website.

With effect from 28th September 2015 the running of  school nursing services will be taken over by Redcar & Cleveland Borough Council.

Patients should see no change in the service but it does mean the practice will share information with the council in order to provide the school nursing team with the details they require to provide appropriate care.

If you have any concerns regarding this change please ask to speak to the practice manager


In accordance with new nhs guidelines all patients will be assigned a named GP to oversee their medical care in conjunction with the rest of our healthcare team.

  • The surgery has GP’s who work part time and for non-urgent problems we will endeavour that patients can see their preferred GP who may be different to the assigned GP.
  • For urgent / emergency appointments then the on call GP will address your health needs

Vision on line Services:

Now available:

  • Ordering of repeat medications
  • Booking and cancelling appointments
  • Records summary – allergies, adverse reactions and medications
  • An individual personal request must be made in order to access the records summary. Please contact reception for further information and an access form.

Patient Participation Group Report 2015

You may have been asked recently to participate in the annual report as a means to obtain feedback as we take time to analyse how our patients feel about the service provided.  This exercise commenced during January and forms of questionnaire have been handed out from our Marske and Saltburn surgeries.  We take this opportunity to thank everyone who participated especially as this year’s questionnaire was in more depth than previously and would have taken more time to complete.  The response rate was 69%

As in previous years we have used GPAQ (the general practice assessment questionnaire) which surveys how patients perceive their doctors practice.  The survey covers aspects of quality which is best assessed by asking patients to provide their views and furthermore this type of feedback is known to be highly valued by patients.   PLEASE GO TO DOWNLOADS FOR FULL DETAILS.

Electronic Transfer of Prescriptions Service

From 5th March 2015 the practice introduced electronic transfer of prescriptions.    If you wish to use this service you must have a nominated Pharmacy.  You can do this by visiting your pharmacy of choice and letting them know, or at the surgery.  If you have already registered then from 5th March 2015 your prescription, if suitable for the service, will go electronically directly to your nominated Pharmacy.


A modern information system has been developed, which will make increased use of information from medical records with the intention of improving health services. The system is being delivered by the Health and Social Care Information Centre (HSCIC) and NHS England on behalf of the NHS.

It is important that the NHS can use this information to get a complete picture of what is happening across health and social care and to plan services according to what works best. The new system will provide joined-up information about the care received from all of the different parts of the health service, including hospitals and GP practices.

Do I have a Choice?    Yes – you have a right to prevent confidential information about you from being shared or used for any purpose other than providing your care, except in special circumstances.    If you do not want information that identifies you to be shared outside your GP practice, ask your practice to make a note of this in your medical record.

Further information can be found by visitingwww.nhs.uk/caredata



NHS – 111 Service

What to do when the GP practice is closed:

–   If you need medical help fast but it’s not an emergency call 111

–   If it’s a life-threatening emergency call 999

is the number to call when you need medical help fast but it’s not a life-threatening emergency.

– Calls to 111 are FREE from landlines and mobiles

NHS 111 is available 24/7, every day of the year

When to call 111

You should call 111 when:

  • you think you need to go to A&E or to another NHS urgent care service
  • your GP surgery is closed and you need healthcare advice
  • you don’t know who to call for medical help.

When to call 999

Call 999 for life threatening emergencies such as:

  • Major accident or trauma

Saturday / Sunday – All day

More information can be obtained from the Practice Manager

GP Average Pay

The average pay for GPs working in Zetland Medical Practice in the last financial year was £54,862 before tax and national insurance.  This is for four full time GPs and one part time GP.

Statement of Intent

The practice will comply with the Accessible Information Standard required by July 31st 2016