Welcome to the Practice


Unfortunately since the installation of our telephone upgrade in February we have experienced intermittent problems with calls being cut off before they are answered by our reception team.

We were assured that the issue had been resolved but today we have had feedback from patients reporting the same issue – the fault has been reported again to the team in charge of the telephone system.  Please bear with us whilst this resolved and we apologise for any inconvenience and frustration that this is causing patients. PLEASE NOTE WE DO NOT HAVE THE FACILITY  TO LISTEN TO ANY  VOICE MAILS THAT ARE LEFT.



We are currently registering new NHS patients

Please call into reception to collect a registration pack


Shingles vaccinations are now available, please contact the surgery to see if you are eligible for one of these free vaccinations    



GP centres


In accordance with new nhs guidelines all patients will be assigned a named GP to oversee their medical care in conjunction with the rest of our healthcare team.

  • The surgery has GP’s who work part time and for non-urgent problems we will endeavour that patients can see their preferred GP who may be different to the assigned GP.
  • For urgent / emergency appointments then the on call GP will address your health needs

SystmOne on line Services:

Now available:

  • Ordering of repeat medications
  • Booking and cancelling appointments
  • Records summary – allergies, adverse reactions and medications
  • An individual personal request must be made in order to access the records summary. Please contact reception for further information and an access form.


Electronic Transfer of Prescriptions Service

From 5th March 2015 the practice introduced electronic transfer of prescriptions.    If you wish to use this service you must have a nominated Pharmacy.  You can do this by visiting your pharmacy of choice and letting them know, or at the surgery.  If you have already registered then from 5th March 2015 your prescription, if suitable for the service, will go electronically directly to your nominated Pharmacy.


A modern information system has been developed, which will make increased use of information from medical records with the intention of improving health services. The system is being delivered by the Health and Social Care Information Centre (HSCIC) and NHS England on behalf of the NHS.

It is important that the NHS can use this information to get a complete picture of what is happening across health and social care and to plan services according to what works best. The new system will provide joined-up information about the care received from all of the different parts of the health service, including hospitals and GP practices.

Do I have a Choice?    Yes – you have a right to prevent confidential information about you from being shared or used for any purpose other than providing your care, except in special circumstances.    If you do not want information that identifies you to be shared outside your GP practice, ask your practice to make a note of this in your medical record.

Further information can be found by visitingwww.nhs.uk/caredata



NHS – 111 Service

What to do when the GP practice is closed:

–   If you need medical help fast but it’s not an emergency call 111

–   If it’s a life-threatening emergency call 999

is the number to call when you need medical help fast but it’s not a life-threatening emergency.

– Calls to 111 are FREE from landlines and mobiles

NHS 111 is available 24/7, every day of the year

When to call 111

You should call 111 when:

  • you think you need to go to A&E or to another NHS urgent care service
  • your GP surgery is closed and you need healthcare advice
  • you don’t know who to call for medical help.

When to call 999

Call 999 for life threatening emergencies such as:

  • Major accident or trauma

Saturday / Sunday – All day

More information can be obtained from the Practice Manager

GP Average Pay

The average pay for GPs working in Zetland Medical Practice in the last financial year was £54,862 before tax and national insurance.  This is for four full time GPs and one part time GP.

Statement of Intent

The practice will comply with the Accessible Information Standard required by July 31st 2016