Welcome to the Practice

 17/01/2019

UPDATE TO PHONE PROBLEMS
Unfortunately our phone provider has still not established why we are still having continuous problems with our phone system. We apologise for any inconvenience and frustration that this causing our patients.  We hope this will be resolved in the near future.

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CARE NAVIGATION

Zetland Medical Practice is always looking for ways to improve the service we offer our patients with the increased demand that we see placed on General Practice year on year.

A system called CARE NAVIGATION has been implemented in all Practices in South Tees and across the North East with the support of NHS England. It ensures patients are seen by the person most suitable to their need at any given time.

All of the reception team have been trained in Care Navigation and will ask you for a brief history of your issue, so that they are able to navigate you to the correct member of the practice team and other local services.

TELEPHONE TRIAGE SERVICE/MINOR ILLNESS CLINICS

We have recently developed care navigation further; we now have a minor illness clinic which is available every week day. Reception will ask you a few questions regarding your problem and if you fit the criteria for the minor illness clinic you will be offered an appointment. If you don’t fit criteria for minor illness clinic reception will offer you either the next available appointment or a telephone triage appointment with a GP.

You will receive a phone call from a GP who will discuss your concerns and assess your needs with you. Some patient’s concerns can be fully addressed over the telephone. Patients who need a face to face appointment in the surgery will be offered an appointment with the appropriate practitioner either on the day (urgent appointment) or next day or in 3 days (semi-urgent appointment) or in some cases a routine (non- urgent appointment) may be appropriate. For some patients it is helpful to arrange some initial tests prior to being seen by the Practitioner.

The practice has processes in place for those people who don’t have access to a phone or who are hard of hearing. Please specify if you can only get to a phone at a certain time and the clinician will make every effort to contact you during that time period.

NAMED GP

In accordance with new nhs guidelines all patients will be assigned a named GP to oversee their medical care in conjunction with the rest of our healthcare team.

  • The surgery has GP’s who work part time and for non-urgent problems we will endeavour that patients can see their preferred GP who may be different to the assigned GP.
  • For urgent / emergency appointments then the on call GP will address your health needs

SystmOne on line Services:

Now available:

  • Ordering of repeat medications
  • Booking and cancelling appointments
  • Records summary – allergies, adverse reactions and medications
  • An individual personal request must be made in order to access the records summary. Please contact reception for further information and an access form.

 Electronic Transfer of Prescriptions Service

From 5th March 2015 the practice introduced electronic transfer of prescriptions.    If you wish to use this service you must have a nominated Pharmacy.  You can do this by visiting your pharmacy of choice and letting them know, or at the surgery.  If you have already registered then from 5th March 2015 your prescription, if suitable for the service, will go electronically directly to your nominated Pharmacy.

CARE DATA:

A modern information system has been developed, which will make increased use of information from medical records with the intention of improving health services. The system is being delivered by the Health and Social Care Information Centre (HSCIC) and NHS England on behalf of the NHS.

It is important that the NHS can use this information to get a complete picture of what is happening across health and social care and to plan services according to what works best. The new system will provide joined-up information about the care received from all of the different parts of the health service, including hospitals and GP practices.

Do I have a Choice?    Yes – you have a right to prevent confidential information about you from being shared or used for any purpose other than providing your care, except in special circumstances.    If you do not want information that identifies you to be shared outside your GP practice, ask your practice to make a note of this in your medical record.

Further information can be found by visitingwww.nhs.uk/caredata

 

nhs-111

NHS – 111 Service

What to do when the GP practice is closed:

–   If you need medical help fast but it’s not an emergency call 111 or click on link http://www.111.nhs.uk

–   If it’s a life-threatening emergency call 999

is the number to call when you need medical help fast but it’s not a life-threatening emergency.

– Calls to 111 are FREE from landlines and mobiles

NHS 111 is available 24/7, every day of the year

When to call 111

You should call 111 when:

  • you think you need to go to A&E or to another NHS urgent care service
  • your GP surgery is closed and you need healthcare advice
  • you don’t know who to call for medical help.

When to call 999

Call 999 for life threatening emergencies such as:

  • Major accident or trauma

Saturday / Sunday – All day

More information can be obtained from the Practice Manager

Privacy Notice

A copy of our privacy notice is available in the Download section on this website

GP Average Pay

The average pay for GPs working in Zetland Medical Practice in the last financial year was £54,862 before tax and national insurance.  This is for four full time GPs and one part time GP.

Statement of Intent

The practice will comply with the Accessible Information Standard required by July 31st 2016